Contact American Express | Phone Numbers and Addresses | Amex US (2024)

What can we help you with today?

For fastest service, choose the number that best describes your call

Personal Accounts

Phone

Customer Service

Already a Card Member?

Get help with your existing account.

1-800-528-4800

24/7

TTY/TDD

Hearing Impaired TTY

Relay:Dial 711and1-800-528-4800
24/7

Make a Payment

Pay your bill by phone. You can also make a paymentonline.

1-800-472-9297

24/7

Apply for a Card

Apply for a Personal card today. You can also applyonline.

1-888-297-1244

8 am - 11 pm EST, 7 days

Check Application Status

Ask about the application status of a new account.

1-877-239-3491

Mon – Fri: 8 am - 12 am EST

Sat: 10 am - 6:30 pm EST

American Express Serve

Click here to apply.

1-800-954-0559

24/7

American Express Gift Cards

Click here to apply.

1-877-297-4438

8 am - 12 am EST, 7 days

Gift or Travelers Cheques

More contactshere.

1-800-221-7282

24/7

MyCredit Guide Customer Care

833-421-3385

Mon – Fri: 9 am - 10 pm ET (excluding holidays)

Mail

General Inquiries

American Express

P.O. Box 981535

El Paso, TX 79998-1535

Bill Payment

American Express

P.O. Box 96001

Los Angeles,CA

90096 – 8000

Bill Payment (Overnight)

American Express

Attn: Express Mail Remittance Processing

20500 Belshaw Ave

Carson, CA 90746

General Inquiries (Prepaid Products)

American Express Global Payment Options

Executive Consumer Relations

115 W. Towne Ridge Parkway

Sandy, UT 84070

Phone

Customer Service

Open a Savings account or manage your existing accountonline.

1-800-446-6307

24/7

Mail

General Inquiries or Make a Deposit

American Express National Bank

P.O. Box 30384

Salt Lake City, Utah 84130-0384

Phone

Personal Loans

You can also apply for a loan or manage your loan accountonline.

1-844-273-1384

Mon - Fri: 9 am - 8 pm EST

Mail

General Inquiries

American Express

P.O. Box 981535

El Paso, TX 79998-1535

Bill Payment

American Express

P.O.Box 1270 Newark,

NJ 07101-1270

Bill Payment (Overnight)

American Express

Attn: Express Mail Remittance Processing 20500 Belshaw Ave

Carson, CA 90746

Phone

Customer Service

Get help with your existing Personal Checking account.

1-877-221-2639

24/7

Check Application Status

Ask about the application status of a new account.

1-888-556-2436

Mon - Fri:9 am - 6 pm EST

Open an Account

If you already have a personal Card, you can learn more and applyonline.

1-888-556-2436

Mon - Fri:9 am - 6 pm EST

Mail

General Inquiries

American Express National Bank

P.O. Box 30384

Salt Lake City, UT 84130

Business Accounts

Phone

Customer Service

Get help with your existing American Express account.

1-800-492-3344

24/7

Make a Payment

Pay your bill by phone. You can also make a paymentonline.

1-800-472-9297

24/7

Apply for a Card

Apply for a Small Business Card today by phone.

1-800-519-6736

Mon - Fri: 9 am - 12 am EST

Weekends: 9 am - 6 pm EST

Mail

General Inquiries

American Express P.O. Box 981535

El Paso, TX 79998-1535

Bill Payment

American Express

P.O. Box 96001

Los
Angeles,CA

90096 – 8000

Phone

Customer Service (for Card Members)

1-800-528-2122

24/7

Customer Service (for Program Administrators)

888-800-8564

8 am – 8 pm EST

Corporate Membership Rewards (for Program Administrators)

844-617-4612

8 am – 8 pm EST

Platinum Customer Service (for Card Members)

1-800-492-3932

24/7

Global Dollar Card Customer Service (for Program Administrators)

1-800-597-5500

24/7

Mail

General Inquiries

American Express P.O. Box 981535

El Paso, TX 79998-1535

Bill Payment

American Express

P.O. Box 96001

Los
Angeles,CA

90096 – 8000

Bill Payment (Overnight)

American Express

Attn: Express Mail Remittance Processing

20500 Belshaw Ave

Carson, CA 90746

Phone

Customer Service

1-888-986-8263

Mon - Fri: 8 am - 9 pm EST

Sat: 10 am - 6 pm EST

Mail

General Inquiries

American Express

P.O. Box 570622

Atlanta, GA 30357

  • For card-related inquiries, such as credit limit, card maintenance, plastic card disputes, adding plastic users, supplemental users, and additional Program Administrators, the Card Member needs to reach out to the phone numbers listed under the Small Business and Corporate sections above.
  • For program-level support, such as program level management, payments, rewards, ordering new employee cards/replacing cards, and program level reporting, the Program Administrator needs to reach out to the phone numbers listed under the Corporate section above
  • If you are a buyer using an accounts payable (AP) automation solution other than American Express One AP or Synaptic, please reach out to that solution directly.
  • If you are a buyer using American Express One AP or Synaptic, or a supplier with a virtual card inquiry across all accounts payable automation solutions, please reach out to the below:

Phone

American Express One AP (for US Small Business and Corporate Buyers)

1-844-358-4025

Mon - Fri: 8 am - 6 pm ET

Synaptic (for US Small Business and Corporate Buyers)

1-855-431-2430

Mon - Fri: 8 am - 6 pm ET

Virtual Card Inquiries Across All Accounts Payable (AP) Automation Solutions (for US Suppliers)

1-844-264-9373

Mon - Fri: 8 am - 6 pm ET

Phone

Customer Service

Get help with your existing Business Checking account.

1-855-497-1040

24/7

Check Application Status

Ask about the status of a new account.

1-888-556-2436

Mon - Fri: 9 am - 6 pm EST

Open an Account

Learn more and apply to open an account online.

Applying by phone is unavailable.

Apply Online

Mail

General Inquiries

American Express National Bank

P.O. Box 30384

Salt Lake City, UT 84130

Phone

Business Loans

You can also manage your loan accountonline.

1-888-781-6972

Mon - Fri: 9 am - 8 pm EST

Mail

General Inquiries

American Express

P.O. Box 981535

El Paso, TX 79998-1535

Bill Payment

American Express

P.O.Box 1270 Newark,

NJ 07101-1270

Bill Payment (Overnight)

American Express

Attn: Express Mail Remittance Processing 20500 Belshaw Ave

Carson, CA 90746

Phone

Customer Service

1-800-528-5200

Mon - Fri: 8 am - 8 pm EST

Prospective and New Merchants

More info here.

1-800-445-2639

Mon - Fri: 8 am - 8 pm EST

Travel

Phone

Reservations for Air, Hotel and Car Rentals

More info here.

1-800-297-2977 ;outside US,1-312-980-7807

24/7

Cruises

More info here.

1-800-297-5627

Mon - Fri: 9 am - 9 pm EST

Sat - Sun: 10 am - 6 pm EST

Membership Rewards

Phone

Customer Service

You can manage and learn more about your Membership Rewards account by phone oronline.

1-800-297-3276

Mon - Fri: 9 am - 12 am

Sat - Sun: 10 am - 6.30 pm EST

Contact American Express | Phone Numbers and Addresses | Amex US (2024)
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